Terms and Conditions Mata88 –
Your Rights and Responsibilities

Acceptance of Terms of Use

By registering, logging in, or using any part of the Mata88 platform — whether via the website, mobile app, or any other interface we provide — you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

If you disagree with any part of this document, you are not permitted to use the mata88 platform. Continued use following any terms update will be considered acceptance of the new terms.

These terms should be read together with Privacy Policy and Responsible Gaming Policy ours, each of which forms part of the overall agreement between you and mata88.

User Eligibility

To use the mata88 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration.
• Residing in a jurisdiction where participation in online entertainment activities is permitted under local law.
• Have never been banned from using the mata88 platform previously due to a terms violation.
• Acting on your own behalf and not as an agent or representative of any third party.
• Are not currently bankrupt or subject to bankruptcy proceedings.

Account Registration & KYC Verification

The registration process at mata88 is designed to be simple yet thorough. You are required to provide accurate and up-to-date information when registering, including your full name, date of birth, email address, and active phone number.

Account Information Responsibility

You are solely responsible for keeping your account username and password secure. Mata88 will not be held liable for any losses arising from unauthorised access resulting from your own negligence in safeguarding your login credentials.

Please notify our support team immediately if you suspect your account has been accessed by an unauthorised party. We offer a two-factor authentication (2FA) feature that is strongly recommended for all accounts.

Identity Verification (KYC) Process

All users are required to complete the KYC process before the first withdrawal request can be processed. The required documents are as follows:

• Valid national identification card (MyKad) or passport.
• Proof of current address (bank statement or utility bill not older than 3 months).
• Proof of ownership of the payment method used for the deposit.

The KYC process can be completed entirely through the mata88 app using your phone's camera. Verification is typically done within 1 to 3 business days. Once your account is verified, your daily withdrawal limit will be automatically increased.

Deposits & Fund Withdrawals

Mata88 supports a wide range of local Malaysia payment methods for your convenience. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

Deposit Methods

Accepted deposit methods include FPX, Maybank2u, CIMB Clicks, RHB Online, TNG eWallet, GrabPay, and other local bank transfers. Deposits are processed automatically and are typically credited to your account within minutes after payment is confirmed by the bank.

• Minimum deposit: RM 20 per transaction.
• Maximum deposit: Subject to your chosen method and account level.
• Mata88 does not charge any processing fees on all deposits.

Withdrawal Policy

Withdrawals can only be made to a bank account or digital wallet registered under the same name as your mata88 account. This is a security measure to ensure funds reach only the verified account owner.

• Minimum withdrawal: RM 50 per transaction.
• Processing time: 15 minutes to 24 hours depending on the method and time of request.
• Withdrawals exceeding RM 10,000 may require additional review by our finance team.
• KYC must be fully completed before the first withdrawal request is processed.

Bonuses, Promotions & Wagering Requirements

Mata88 offers a variety of bonuses and promotions from time to time to reward our loyal users. Each promotion is subject to specific terms stated on the respective promotions page. The general terms applicable to all bonuses are as follows:

Wagering Requirements (Rollover)

All bonuses received are subject to wagering requirements before the amount can be withdrawn. The rollover requirement for each bonus is clearly stated at the time the offer is made. For example, if the rollover requirement is 10x and you receive a RM 50 bonus, you must wager a total of RM 500 before that bonus amount is eligible for withdrawal.

General Bonus Terms

• Each bonus can only be claimed once per user unless otherwise stated.
• Mata88 reserves the right to void any bonus suspected of being obtained through fraud or abuse.
• Bonuses may not be transferred between accounts or converted directly to cash without fulfilling the rollover requirements.
• The validity period of each bonus is stated in the respective offer — expired bonuses will be automatically forfeited.
• The use of automation software or bots to meet rollover requirements is strictly prohibited and may result in the cancellation of all wins.

Game Rules

All games available on the mata88 platform are operated by licensed software providers that use random number generators (RNG) verified and audited by independent bodies. This ensures every game outcome is fair and cannot be manipulated by any party, including mata88 itself.

Technical Results & Disconnections

In the event of an internet disconnection, software failure, or technical disruption during an active game session, mata88 will endeavour to restore the game state to the last position recorded by our servers. However, mata88 is not liable for any losses caused by disruptions beyond the platform's control, such as connectivity issues on the user's end or internet service outages.

Live Casino Games

For live casino games with real dealers, the result announced by the dealer at the end of each round is final. Any dispute must be filed within 24 hours after the game session ends. Video records of each session are retained for dispute resolution purposes.

Sports Betting

For the sports betting section, all odds displayed are subject to change until the bet is confirmed. Confirmed bets are final and cannot be cancelled by the user except under conditions specifically stated in our sports betting rules.

Prohibited User Conduct

To keep the mata88 platform safe and fair for all users, the following activities are strictly prohibited and may result in disciplinary action, including account closure:

• Registering more than one account using the same or different information.
• Using automation software, bots, or scripts to play or place bets.
• Colluding with other players to cheat the system or gain an unfair advantage (e.g., chip dumping in poker games).
• Exploiting any bugs or technical vulnerabilities on the platform. Users who discover any bugs are required to report them to our support team immediately.
• Uploading, sending, or distributing unlawful, threatening, or defamatory content.
• Attempting to hack, disrupt, or compromise the security systems of our platform.
• Using the platform for any money laundering or other illegal financial activities.

Account Closure & Suspension

You may close your Mata88 account at any time by contacting our support team via live chat or email. Prior to closure, all eligible balances (once all rollover requirements are met) will be processed for withdrawal within the stipulated timeframe.

Closure by mata88

Mata88 reserves the right to suspend or close any user account with or without prior notice in the following cases:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or platform abuse.
• Inability to verify identity or age eligibility during the KYC process.
• Requests from law enforcement or relevant regulatory authorities.
• Account has been inactive for more than 12 consecutive months.

Inactive Account

Any account showing no login or transaction activity for 12 months will be considered inactive. Mata88 reserves the right to charge a monthly maintenance fee on inactive account balances after the notice period stated in the warning email sent to your registered address.

Liability Limits

The mata88 platform is provided on an "as is" and "as available" basis. While we do our best to ensure uninterrupted operation, we make no guarantees that our service will always be available, error-free, or meet your specific expectations.

To the extent permitted by applicable law, Mata88 shall not be liable for:

• Any indirect, consequential, or loss-of-profit damages arising from the use of our platform.
• Losses resulting from technical disruptions, cyberattacks, or force majeure events beyond our reasonable control.
• Investment or financial decisions made based on information found on our platform.

Changes to Terms & Applicable Law

Mata88 reserves the right to update or modify these Terms and Conditions at any time. All changes take effect immediately upon publication on this website. For material or significant changes, we will notify users via their registered email or an in-app notice at least 7 days before the changes come into effect.

Your continued use of the mata88 platform after changes are published constitutes your acceptance of the updated terms. If you disagree with any changes, you have the right to close your account before those changes take effect.

Applicable Law & Jurisdiction

These Terms and Conditions are interpreted and governed by the laws applicable in the jurisdiction where mata88 is registered. Any dispute that cannot be resolved through amicable negotiation will be referred to arbitration in accordance with procedures established by a mutually agreed arbitration body.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision alone shall be severed while all other provisions remain in full force and effect.

Contact Us

If you have any questions regarding these Terms and Conditions, please reach out to our support team via the in-platform live chat or send your enquiry to the support email listed in the footer of this page. Our team is available 24 hours a day, 7 days a week.